Shipping policy
SHIPPING POLICY
Last updated: June 2026
At Laknco Fragrance, we are committed to delivering your luxury fragrances quickly, safely, and reliably across the United Kingdom and beyond.
FREE UK STANDARD SHIPPING
Standard tracked delivery is free on all UK orders over £70. Delivery charges, where they apply, are calculated and shown at checkout before you pay.
UK DELIVERY OPTIONS
Standard Delivery — 3–5 working days — Free on orders over £70
Standard delivery is currently the only UK delivery option offered at checkout. We do not currently offer express or next day delivery.
Working days are Monday to Friday, excluding UK bank holidays.
ORDER PROCESSING
All orders are processed within 1–2 working days of payment being received and confirmed. Orders placed on weekends or UK bank holidays will be processed on the next available working day. You will receive an order confirmation email immediately after your purchase and a despatch confirmation email with tracking information once your order has been collected by our courier.
TRACKED DELIVERY
All orders are sent via tracked courier services. Your tracking number will be emailed to you at the point of despatch. If you have not received a tracking email within 2 working days of placing your order, please check your spam/junk folder first, then contact us at laknco1@gmail.com.
DELIVERY CARRIERS
We use trusted UK carriers including Royal Mail, Evri, DPD, and DHL. The carrier for your order will be confirmed in your despatch email.
INTERNATIONAL DELIVERY
Outside the United Kingdom we currently deliver to 26 European Union countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
EU Standard International — 7–14 working days — £6.98
EU Express International — expedited carrier service — £7.98
We are not able to ship to the United States, Canada or other destinations outside the United Kingdom and the European Union at this time.
The rate for your destination is confirmed at checkout. Please note that international customers may be subject to local customs duties and import taxes upon delivery. These charges are the responsibility of the recipient.
PACKAGING
Every order is packaged with care using protective inner packaging, void fill, and rigid outer cartons to prevent breakage. Gift orders are packaged with particular attention to presentation.
DELIVERY ADDRESS
Please ensure your delivery address is complete and accurate at checkout. Laknco Fragrance cannot accept responsibility for orders delayed or lost due to an incorrect address. If you notice an error after ordering, contact us immediately at laknco1@gmail.com.
FAILED DELIVERY ATTEMPTS
If a delivery attempt is unsuccessful, our courier will leave a card with instructions to rearrange delivery or collect from a local depot. If your parcel is returned to us due to repeated failed attempts, we will contact you to arrange re-despatch. A re-despatch charge may apply.
LOST PARCELS
If your tracked order has not arrived within the estimated delivery window and tracking has not updated for more than 5 working days, please contact us at laknco1@gmail.com so we can investigate with the carrier. We aim to resolve all lost parcel cases within 10 working days.
DAMAGED PARCELS
If your order arrives visibly damaged, photograph the outer packaging and damaged item(s) before handling further, and contact us within 48 hours at laknco1@gmail.com.
CONTACT US
Email: laknco1@gmail.com
Address: Laknco Fragrance, 70 Queens Road, London, E17 8QP
Response Time: Within 1 working day, Monday to Friday